Here are some of the more frequently asked questions (and answers!) that we get.
Are my backups secure?
Absolutely, we take security very seriously. All communications of changes, uploads, settings, etc. between your blog and our servers is done over SSL. We also digitally sign every request we send to your blog so it can verify that it came from our servers.
What happens if your service goes down?
Obviously we take up-time very seriously, but things do happen and we’ve built the plugin with a lot of safety features just in case. In the unlikely event our service goes down, your blog will be unaffected. Things you do during that time will be queued up and will be sent when our service becomes available again.
Why does it say always-on but file backups are nightly?
Our plug-in works by hooking into as many actions on your blog as possible: editing posts, uploading attachments, changing settings, etc. Unfortunately, there’s no way to tell if you’ve changed a WordPress file via FTP or some other editor, so we do a nightly check of all blogs to look for any updated files.
Only those files that have been updated are then sent to us and backed up. We do not do a full nightly backup, which saves you on hosting costs. In this nightly backup, we also look for changes to tables that are outside of WordPress core (for example forms plugins).
Can I move my blog using your plug-in ala. BackupBuddy?
Not at this time; however, we have another tool designed specifically for that purpose called Move That Blog so be sure to check it out!
Have other questions?
